Review of Various Supply Chain Performance Measurement Frameworks: A Proposed Framework for ITES Industry

This paper establishes the need for Supply Chain Performance Measure through the review of available literature on supply chain. The evaluation of various performance measure frameworks and metrics already available suggests that supply chain performance measure can be observed under various categories such as cost and non-cost; strategic and operational level; financial and business process perspective; customer, financial, internal operation, learning and growth perspective. The core features and limitations in various performance metrics available for the selection and adoption by business organisations have been analysed. The limitations of these frameworks suggest that companies should select and implement one or more metrics depending upon the nature of their business and its supply chain. It is also comprehended from literature that there is a need for integration of IT in supply chain performance measurement. Since the already present frameworks are quite generalised, this paper proposes a specialised framework for supply chain performance measure in Information Technology Enabled Service (ITES) industry. The use of the proposed frame work would increase the profit of IT company by reducing its cost. Any company from the IT industry can use complete framework or it can customise the framework depending upon its need.